Quantitative User Experience Researcher I (US - Contract)
We’re looking for quantitative user experience researchers who can help us measure customer experiences on a global scale for multiple brands, across devices and platforms, in a dynamic and collaborative environment for a 6-month temporary assignment. If you are a problem solver with a strong sense of curiosity that is grounded in cognitive sciences, this could be the role for you!
As a Quantitative User Researcher I working on our CX Measurement Team, you will work with designers, analysts, product managers, and engineers to measure the attitudes, experiences, and interactions across all Expedia Group’s marketplaces. You will use quantitative research techniques, such as survey development and distribution, experimental design, statistics, and should have a working knowledge of psychometrics.
- Define and analyze quantitative research to provide insights on measurement strategy and survey usage
- Support idea generation within team settings by contributing knowledge about the user, their behaviors, and their needs
- Work with your mentor or manager to identify and recommend the best methods to answer customer-centric product research questions and prioritize them according to schedule and opportunity constraints
- Assist in running and ensuring quality of research within your area of focus
- Help to consolidate research findings from studies into a concise, impactful story for Customer Experience and product teams
- BS degree in Social Sciences, HCI, Cognitive Psychology or similar areas (Masters degree a plus) or equivalent work experience
- Coursework examples of research can be considered as professional experience
- Knowledge or experience related to writing detailed study plans including goals, metrics, and experimentation protocol
- Training or practical experience with quantitative research methods and basic statistics
- Ability to articulate quantitative research results through written and spoken communication
- Ability to execute on research studies in a timely manner while delivering high quality and accurate results in a team environment and/or individually
- Strong written and verbal communication skills
- A power user of one or more statistical software package: R preferred
Please note contractors are engaged to provide services to Expedia Group on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.
At Expedia Group, we believe in bringing people together and creating an inclusive workplace where everyone belongs and can do their best work. We care about our employees’ safety and well-being, so we’re requiring anyone working or visiting one of our U.S. offices to be fully vaccinated against COVID-19.
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
